The Ten Principles Behind Great Customer Experiences Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that ma... Full description
INNERMOST FEAR IS ON THE MENUAfter the worst night of her life Alice is about to experience the strangest day ever when she meets a mysterious new customer who seems to know her better than she knows herself. But, will she live to tell the tale?
'Can books conduct electricity?''My children are just climbing your bookshelves: that's ok... isn't it?' A John Cleese Twitter question ['What is your pet peeve?'], first sparked the "Weird Things Customers Say in Bookshops" blog, which grew over three years into one bookseller's collection of ridiculous conversations on the shop floor.From 'Did Beatrix Potter ever write a book about dinosaurs?' to the hunt for a paperback which could forecast the next year's weather; and from 'I've forgotten my glasses, please read me the first chapter' to 'Excuse me... is this book edible?'This full-length collection illustrated by the Brothers McLeod also includes top 'Weird Things' from bookshops around the world.
Our most important mixed case of the year! Why? This selection is chosen by our customers! They have voted in their thousands and the results speak for themselves.
No.1 for the sixth year running is mighty Black Stump! Amongst old favourites like Papavero and Bombero, you'll find new entries like Lime Leaf Verdejo and Gooseberry Bush. And it's great to see Cabalié making a welcome return.
Cabalie Cotes Catalanes 12 - Velvety rich empire-building Grenache wine - enjoy an opulent taste of Roman times!
El Bombero Carinena 11 - Big, rich and deliciously bold - 65 years of intensely smooth, old vine flavour in every 15% drop!
Black Stump Durif Shiraz 12 - Latest edition of our No.1 bestselling wine - now with over a decade of sumptuous success.
Waxed Bat Shiraz Cabernet Malbec Mendoza 12 - Gorgeous rich red with Trophy winning history from Argentina's brilliant Opi Sadler.
Il Papavero - A seductive bestseller - the wine to choose for an authentic and outstanding value taste of Italy.
Pillastro Primitivo Puglia 11 - One sip and you'll be hooked on the fabulous,velvety black fruit of Italy's most beguiling red.
Campanula Pinot Grigio 12 - Taste how the beguiling Pinot Grigio grape performs so spectacularly in Hungary's historic vineyards.
Visionario Venezie 12 - Refreshing, luxurious favourite from the Veneto hills, home to Italy's finest whites.
Vina Tarapaca Sauvignon Blanc 13 - Here's our bestselling Sauvignon - from anywhere (one sip and you'll know why).
Split Rock Sauvignon Blanc Nelson 13 Top-selling, old-vine Sauvignon Blanc from a pioneering family estate in Nelson. Invigorating stuff.
Gooseberry Bush 13 - Vibrant South African Colombard/Sauvignon blend from our great friends the Bruwers. Mouthwatering!
Lime Leaf Verdejo 12 - You'll love the deeply refreshing green citrus flavours of this exhilarating, modern Spanish white.
Mixed case of 12 of our customers' favourite wines at £6.99 per bottle - SAVE £12!
Red Wines: Cabalie 2012, El Bombero 2012, Black Stump 2012, Waxed Bat 2012, Il Papavero and Pillastro Primitivo 2011
White Wines: Campanula Pinot Grigio 2012, Visionario 2012, Vina Tarapaca Sauvignon Blanc 2013, Split Rock Sauvignon Blanc 2011, Gooseberry Bush 2013, Lime Leaf Verdejo 2012
easy to apply. vehicle window or bumper sticker. the application area must me clean, dust free and dry. instructions provided with your purchase.
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